You're exploring a demo account for Apex Plumbing, a fictional plumbing business. The data is sample data — everything else works exactly like the real thing.
Calls
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0491 570 006
Full bathroom renovation — wants the plumbing quoted for converting an old en suite to a modern bathroom. Happy to be called back on the number above.
Start Time
29 Oct, 5:19 am
Duration
1:37
Outcome
Message Taken
Intent
Quote Request
Recordings
AI Conversation
Transcript
Transcript unavailable
Action Items
Asked whether we plumb rainwater tanks to the house — the tank is already on the slab. Answered on the call, nothing further needed.
0491 570 018
Wants to know whether we plumb rainwater tanks to the house — wants it plumbed through to the laundry. Left details for a call back; back from work after 4.
(08) 7010 6879
Wants to know whether we service Ellenbrook — checking before they book anything in. Left details for a call back; only free between the school runs.
(08) 7010 9846
Wants to know whether our plumbers are licensed and insured — the insurer asked for the licence number. Left details for a call back; back from work after 4.
0491 570 054
Blocked kitchen drain in Applecross — water backing up into the sink. Wants a time booked in; home after 2pm Thursday.
Burst pipe in Como — they have shut it off at the mains. Put straight through to the on-call plumber.
Blocked sewer in Bayswater — the overflow relief gully is running. Put straight through to the on-call plumber.
Leaking toilet in Joondalup, damp patch spreading across the floor — booked a visit on the call.
0491 570 137
Complete hot water failure — electric storage system, and two young kids in the house. Flagged urgent for a same-day callout.
0491 570 016
Burst pipe after hours — water already shut off at the mains. Flagged urgent and the on-call plumber notified.
0491 570 007
Chasing up a repeat fault in Nedlands — the same drain has blocked again. Flagged for a priority callback.
They were after an electrician — nothing further needed.
0491 570 115
Chasing up a missed callback in Willetton — rang on Tuesday and has not heard back. Flagged for a priority callback.
Complete hot water failure in Mount Lawley — no hot water at all and two young kids in the house. Put straight through to the on-call plumber.
Blocked kitchen drain in Canning Vale, water backing up into the sink — booked a visit on the call.
Asked whether we handle renovation plumbing — the tiler starts in three weeks. Answered on the call, nothing further needed.
(08) 7010 8208
Wants to know whether we do gas fitting — the new cooktop arrives next week. Left details for a call back; any morning this week.
0491 570 018
Wants to know what our hours are and whether we cover weekends — wanted to know if anyone works Saturdays. Left details for a call back; happy to leave a key with the neighbour.
0491 570 149
Complete hot water failure in Balcatta, the pilot will not stay lit. Needs someone out as soon as possible — weekends only, if possible.
Asked whether we take card on site — would rather not pay cash. Answered on the call, nothing further needed.
0491 570 073
Blocked drain — laundry still backing up, and no call back since Tuesday. Escalated as a priority follow-up.
0491 570 087
Burst pipe in Wembley, they have shut it off at the mains. Needs someone out as soon as possible — working from home Friday.
0491 570 110
Overflowing septic tank and a burst pipe in the bathroom. Escalated to urgent rather than a standard booking because sewage is involved.
(08) 5550 1316
Wants to know what our hours are and whether we cover weekends — can only be home outside work hours. Left details for a call back; available all day Monday.